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COVID and mask-wearing at Student Health

Effective from 1 October 2024

As of 30 September 2024, free COVID tests (RATS) will no longer be available. The advice for anyone who thinks they might have COVID will be similar to any other respiratory illness:

  • Stay away from work/lectures if infectious (producing secretions)
  • Rest until asymptomatic
  • Wear a mask if you need to go out
  • If your symptoms are not improving call Healthline or book an appointment with your GP

Student Health requests that if you have symptoms of a cold or flu, that you wear a mask while in the Student Health facility for the protection of others.

Choosing the right service

As well as the services offered by Student Health, other services are available to help you when you are feeling unwell. Our guide can help you find the right place to seek health care:

Choosing the right service

How to book an appointment

  • If it is a Medical Emergency dial 111 for an ambulance
  • If you need advice about symptoms please call Healthline on 0800 611 116 (inside New Zealand)
  • If you need urgent care please call us on 0800 479 821 (inside New Zealand)
  • We provide urgent and routine appointments. During busy times there may be a wait for routine appointments
  • To make an appointment please contact our reception team on 0800 479 821, or book online using the Manage My Health patient portal
  • Interpreter services – We have access to interpreter services to assist with your appointment. Please advise reception when booking your appointment if you require this service.

Wait times

We have urgent appointments available each day for GP , nursing and mental health support. The following wait times are for routine non-urgent appointments only.

Term time (February through to November):

  • Routine GP appointments: 3–9 days (urgent appointments available each day)
  • Routine nurse appointments: 1–3 days (urgent appointments available each day)
  • Mental health support: Same day

Our services

Student Health services

Manage My Health patient portal

Student Health uses the patient portal Manage My Health. A patient portal enables you to book routine appointments at Student Health and access some of your health information on-line.

If you have completed a Student Health enrolment form you will be invited to enrol with MMH .

You will be responsible for the security of your information and the notifying SH of any inaccuracies on your health record.

Please call us on 0800 479 821 to book vaccination appointments.

As a patient at Student Health, you will have access to:

  1. Book appointments
    • Routine appointments with a GP or nurse – in-person or telehealth – can be booked online
    • Mental Health Support / Counselling / Clinical Psychology / Psychiatry appointments are not available to book online at this time.
    • If you require an appointment sooner than those available on the online system please call Student Health on 0800479821
    • Appointments made online are only available for a standard 15-minute consultation. If you require a longer appointment eg. For concussion, cervical screening, sexual health, travel, a driver's license, medicals or anything out of the ordinary, please phone reception to make an appointment.
  2. Lab Results
    • View your lab results
      • Your laboratory results have been viewed by your doctor/nurse. Your doctor/nurse will advise you when a specific action needs to be taken (Not all results that are outside the normal range require action).  If you wish to discuss your results, please make an appointment with your clinician.
  3. Clinical Notes
    • View consultation notes from visits with clinicians at Student Health (activated from 01/02/2021).
  4. Recalls
    • Provides a list of all recalls /health checks that you may require.
  5. Allergies
    • A list of all allergies that are recorded on your health file.
  6. Immunisation history
    • Vaccines that we have documented in your medical record.
  7. Health Indicators
    • Access to view Blood Pressure, weight, height recordings.
  8. Repeat prescriptions – This service is currently not available
  9. Email
    • A Student Health clinician may email advice / information to you – please do not reply, the email function is not active.

If you have any queries, please book an appointment or call Student Health 0800479821.

If you have any concerns or questions or your information is incorrect, please email us student-health@otago.ac.nz or let your clinician know at your next appointment.

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