Transformation and Improvement (T&I) works to produce or ensure that business cases are robust, compelling and allow for informed investment decisions. T&I designs and makes services that are easy for people to use. T&I improves core processes from end to end, through projects or continuous improvement and optimisation. We measure how these activities add true value to the University.
Change, innovation, and improvement are our focus. We help the University community to work and study in an excellent organisation.
Transformation and Improvement is made up of:
- Continuous Improvement Team
Focusing on process management, continuous improvement, automation, service design, innovation labs - Strategic Programme Delivery Unit
Focusing on the delivery of programmes of projects, typically enterprise wide, which have large change impacts for the University
Resources
Continuous Improvement Team intranet site
Contact us
Transformation and Improvement Office
Jared Hayes (First Floor, Office 1.31, Clocktower)
Head of Transformation and Improvement
Mob +64 21 279 4153
Email jared.hayes@otago.ac.nz
Naomi Weaver (First Floor, Office 1.44, Clocktower)
Manager Business Case Development
Email naomi.weaver@otago.ac.nz
Wendy O'Connell (First Floor, Office 1.44, Clocktower)
Administrator, supporting Head of Transformation and Improvement
Mob +64 27 224 8207
Email wendy.oconnell@otago.ac.nz
Continuous Improvement Team
(Plaza Building, Anzac Avenue)
Katie Barrett (currently on parental leave until 3 February 2025)
Senior Manager Continuous Improvement
Mob +64 21 279 0538
Email katie.barrett@otago.ac.nz
Kitty Higbee and Francesca Jackson (Co-Acting)
Senior Manager Continuous Improvement
Process Improvement Analysts
Francesca Jackson
Manager Process Improvement
Email francesca.jackson@otago.ac.nz
Karina Buchanan
Analyst
Email karina.buchanan@otago.ac.nz
Michael Hall
Analyst
Email michael.hall@otago.ac.nz
Kitty Higbee
Manager Automation
Email kitty.higbee@otago.ac.nz
Natasha Teokotai
Senior Analyst
Email natasha.teokotai@otago.ac.nz
Stephen Askew-Ives
Analyst
Email stephen.askew-ives@otago.ac.nz
Project Analysts
Lisa Voorwinde
Senior Analyst
Email lisa.voorwinde@otago.ac.nz
Julia Pye
Senior Analyst
Email julia.pye@otago.ac.nz
Mee Moi Edgar
Senior Analyst
Email meemoi.edgar@otago.ac.nz
Strategic Programme Delivery Unit
Alexander Heyes
Programme Manager (Digital Presence)
Email alexander.heyes@otago.ac.nz
Alice La Rooy
Programme Manager (Digital Learning Environment)
Email alice.larooy@otago.ac.nz
Nik Merrilees
Programme Manager (Dentistry)
Email nik.merrilees@otago.ac.nz
Leonie McGeady
Programme Manager (Health Sciences Review)
Email leonie.mcgeady@otago.ac.nz
Rachael Scott
Programme Manager (Global and Connected)
Email rachael.scott@otago.ac.nz