This job family is responsible for all systems infrastructure, software, and hardware. This includes ICT support, analysis of requirements, systems design and development, maintenance, and IT training.
ICT Director/Manager
Plan, organise, direct, control and co-ordinate the acquisition, development, maintenance and use of computer systems within the University.
- Job Family: Information and Communications Technology
- Job Field: ICT Management
Business and Systems Analyst
Analyses operating business processes. Liaises with users to formulate requirements for system and software solutions. Identifies and evaluates limitations in existing systems and associated processes, procedures and methods. Proposes solutions and develops system specifications for modifications, additional system components or new systems and system functionality and behaviour in order to meet user needs.
- Job Family: Information and Communications Technology
- Job Field: Business and Systems Analyst
IT Programmer
Interprets specifications, technical designs and flow charts provided by an analyst or user; writes code for software applications to meet specifications; tests and maintains code for software applications, and writes technical documentation.
- Job Family: Information and Communications Technology
- Job Field: Software and Applications Programming
Analyst Programmer
Analyses user needs, documents requirements and system specifications; and completes programming to meet specifications.
- Job Family: Information and Communications Technology
- Job Field: Software and Applications Programming
Internet and Multimedia Developer
Plans, produces and maintains websites and multimedia products using web programming languages, software applications, technologies and databases to meet user needs. Creates and manipulates computer animation, audio, video and graphic image files into multimedia programs.
Note: For Website Designer please refer to the Marketing and Communications Job Family.
- Job Family: Information and Communications Technology
- Job Field: Software and Applications Programming
Software Engineer
Designs, develops, modifies, documents, tests, implements, installs and supports software applications and systems.
- Job Family: Information and Communications Technology
- Job Field: Software and Applications Programming
Software Tester
Specifies, develops and writes test plans and test scripts, produces test cases, carries out regression testing, and uses automated test software applications to test the behaviour, functionality and integrity of computer software, and documents the results of tests in defect reports and related documentation.
- Job Family: Information and Communications Technology
- Job Field: Software and Applications Programming
Database Administrator
Plans, develops, configures, maintains and supports database management systems in accordance with user requirements ensuring optimal database integrity, security, backup, reliability and performance.
ICT Security Specialist
Establishes, manages and administers an organisation's ICT security policy and procedures to ensure preventive and recovery strategies are in place, and minimise the risk of internal and external security threats.
- Job Family: Information and Communications Technology
- Job Field: Systems Architecture and Administration
Systems Administrator
Maintains and supports operating systems and associated server hardware, web operating systems, middleware, software and databases ensuring optimum system integrity, security, backup and performance. Provides technical support and troubleshoots issues.
- Job Family: Information and Communications Technology
- Job Field: Systems Architecture and Administration
Computer Network and Systems Engineer
Plans, develops, deploys, tests and optimises network and system services, taking responsibility for configuration management and operational readiness of network systems, especially environments with multiple operating systems and configurations, and provides troubleshooting and fault-finding services for network problems.
- Job Family: Information and Communications Technology
- Job Field: Computer Network and Support
Network Administrator
Installs and maintains hardware and software, documents diagnosis and resolution of faults, manages user passwords, security and inventory documentation, ensures the efficient performance of servers, printers and personal computers, and attends to other operational tasks. May provide help desk support and user training.
- Job Family: Information and Communications Technology
- Job Field: Computer Network and Support
Network Analyst/Network Engineer
Researches and analyses network architecture, and recommends policies and strategies for designing, planning and coordinating an organisation's network such as the total system environment and architecture. May also perform operational tasks such as monitoring system performance, software and hardware upgrades, backups, support and network maintenance.
- Job Family: Information and Communications Technology
- Job Field: Computer Network and Support
ICT Support Technician
Supports and maintains computer systems and peripherals by installing, configuring, testing, troubleshooting, and resolving problems with computer hardware, software and networks. Provides user support and guidance. May work in a helpdesk environment. Includes ICT Network Technician and ICT Customer Support Technician.
Note: For Audio-Visual Technicians, please refer to the Trades and General Services Job Family.
- Job Family: Information and Communications Technology
- Job Field: ICT Support and Training
ICT Trainer
Analyses and evaluates ICT training needs and objectives, and develops, schedules and conducts ICT training programs and courses.
- Job Family: Information and Communications Technology
- Job Field: ICT Support and Training