Touchpoint

The Touchpoint system is used to submit online forms and service requests directly to HR. You can track the status of your service request, and will be informed upon its completion.

Logging in to Touchpoint

Depending on your browser settings, you may be prompted to log in to Touchpoint when opening an online form or accessing the system itself.

Log in to Touchpoint using your University username eg bonja07p. If this is the first time you have logged into Touchpoint, you will need to prefix your username with "registry\" e.g. registry\bonja07p

Using Touchpoint online forms

You can use Touchpoint to submit certain forms online. These lodge directly with HR Services to be processed.

There are several standard form sections:

Lodged by & customer details: Your name is pre-populated in the 'Lodged By' section. Search for your name in the 'Customer Details' section by entering your name and clicking the "..." button. Once you have validated your name, your information will populate the other fields from the Payroll System.

Form information: Guidance is on the specific form. It is important to read this.

Request details: Complete these sections as indicated.

Assignment: If the form requires approval, select "Individual" under the Action Officer dropdown and select the appropriate approver by entering their name.

Saving the form: Make sure you click "Save" at the bottom of the form to submit your request.

If you require assistance, please contact your HR Administrator

User guides

The below user guides give you step by step guidance on using Touchpoint.

• Navigating Touchpoint
• Raising a Service Request
• Tracking a Service Request