Take some time to reflect

Introduction Take some time to reflect - introduction What kind of behavour is it? Our definitions of behaviour Reflection coaching

Our aim should be to create a culture where people consistently demonstrate your values and behaviours.

In a high pressure environment people may still display or experience actions or behaviours that are inappropriate.

If you are involved in a situation like this, this guide is intended to help you reflect on the situation, as the first step in your resolution process.

This guide will help you to describe the behaviour you have experienced, witnessed or have had alleged against you.

It starts with a behaviours diary so that you can more accurately recall what happened. All of this will make it easier to discuss, feedback and resolve the situation. Try to describe the specific behaviours you have observed, as factually as you can – as using words like ‘inappropriate’, ‘bullying’ or ‘harassment’ can raise the temperature of a situation, and make it more difficult to resolve.

The next step is to explore the facts of the case in more detail, the behaviours you experienced and how it affected you. A flow chart will help you think through each stage and allow you to note down your experiences. There is also guidance on acceptable and unacceptable behaviours that has been developed by colleagues and unions.

Studies have shown that by stepping into other people’s shoes for a moment, imagining what might have been going on for them, we boost empathy and understanding, which can also help to resolve conflict. A first step you might like to take is to reflect on the situation and the interaction using the ‘give / get’ coaching model on the following page.

If you would like support using these materials at any point, speak with your manager, a colleague or your union representative who may be able to help.

Next: our definitions