Step 3: Direct Feedback

Introduction The value of appreciation Introduction to BUILD - our way of giving feedback Mastering the BUILD feedback model Facts or judgments Preparing yourself to give great feedback Receiving feedback as a GIFT

We welcome feedback as a gift and an opportunity to improve. It’s central to how we resolve issues, learn and improve.

Giving and receiving feedback is a core skill for all of us. We use the BUILD model to give respectful feedback to each other.

We should welcome feedback as a gift and an opportunity to improve. This is central to this way of resolving issues, learning and improving. Giving and receiving feedback is a core skill for everyone.

Use the BUILD model to give feedback to each other. This section outlines BUILD, with an option to practice using it. It also includes a template to prepare your BUILD feedback, as well as some behaviour scenarios to reflect and inform your approach.

If you are in a situation where you see or experience inappropriate behaviour, in the first instance, you should try to give the person feedback, as this can often help resolve the situation before it escalates.

Or you may ask a trusted third party to talk to the person displaying the inappropriate behaviour. If you don’t talk to the person straight away, keep a record of the conversation’s details, time and date. Where possible when you give feedback, you should use a constructive feedback model, such as BUILD.

Direct Feedback in more detail

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Direct feedback guide
Next: The ABC of appreciation